Umpqua Bank

How to create and configure an authorized user in Commercial Online Banking.

Overview

Umpqua Bank allows you to grant access to your accounts by creating a User.

This is done through Commercial Online Banking, where you can add a new user with their own login credentials, choose which accounts they can access, and define what they are allowed to see and do by enabling specific services. You will be setting up a user that can securely access account data and initiate transactions without sharing your primary login.

Bank terminology

Concept	Umpqua Bank term
Delegated user	User
Admin	Company Administrator

Setup steps

1. Navigate to user creation

Log in to Commercial Online Banking.

From the top bar menu, select Administration and then Company Administration.

2. Enter user details

Click the create new user button.

Create a unique username and password, and enter the following details:

Field	Notes
username	Required
password	Required
email address	Required
work phone number	Required

3. Configure services and accounts

Click Next until you reach the Services and Accounts list.

Ensure the following services are enabled:

• ACH Reporting
• Deposit Reports
• Imaging Returns
• Incoming Wire Report
• Information Reporting
• Full Account Recon
• Statements and Documents

For each of these services, click the pen icon to select all accounts and apply the settings.

4. Finalize

Click Continue as prompted through the remaining screens.

Finally, click Create User to complete the setup.

Important notes

If no account access is assigned, the user will see no data.

Use one user per account if separate connections are required.