Hancock Whitney Bank

How to create and configure an authorized user in Business Online Banking.

Overview

Hancock Whitney Bank allows you to grant access to your accounts by creating a subuser.

This is done through Business Online Banking, where you can give others their own username and password to log in and control their access to accounts and what actions they can perform.

Bank terminology

Concept	Hancock Whitney Bank term
Delegated user	subuser
Admin	administrator

Setup steps

1. Navigate to user management

From the main menu, go to: Accounts & Services → Subuser Administration.

2. Create user

Click the button to add a new subuser.

Enter the required details as prompted by the interface.

3. Configure permissions

On the “Subuser Administration” page, select Entitlements next to the subuser’s name.

Select entitlements to determine which accounts the subuser can see and what functions they can perform.

Setting	Recommended
Access level	Read-only
Balances	✅
Transactions	✅
Statements	✅
Payments (initiate)	❌
Approvals	❌
Daily limits	Set as appropriate

4. Finalize

Set the subuser’s profile to Active to complete the setup.

Important notes

If no account access is assigned, the user will see no data.

Use one user per account if separate connections are required.