HSBCnet UK

How to create and configure an authorized user in HSBCnet.

Last Verified: April 18, 2026
Confidence Level: High

Overview

HSBC UK Business Banking allows you to grant access to your accounts by creating a Secondary User.

This is done through HSBCnet, where you can:

• add a new user with their own login credentials
• choose which accounts they can access
• define what they are allowed to see and do, such as viewing balances or initiating payments

You will be setting up a user that can securely access account data and initiate transactions without sharing your primary login.

Bank terminology

Concept	HSBCnet term
Delegated user	End User
Admin	System Admin

Setup steps

1. Navigate to user management

Sign in to HSBCnet.

From the top navigation, go to: Menu → User and account management → Create new user

2. Create user

Click Set Up User.

Enter the user’s details:

Field	Required	Recommendation
Title	Required	Mr
Full legal first name	Required	See API/console response
Full legal middle name	Optional	Leave blank
Full legal last name	Required	See API/console response
Work email address	Required	See API/console response
Confirm work email	Required	See API/console response
Mobile phone number	Required	See API/console response
Work phone number	Optional	Leave blank
User type	Required	End User
Auto-entitle user	Required	No
Temporary username	Required	See API/console response
Company name	Optional	Leave blank
Preferred language	Optional	Leave as default
Location of business	Required	United Kingdom
Logon → Full access	Required	Mobile device

Our team will provide the exact details to use for this user. Please enter them exactly as provided to ensure the setup completes successfully.

3. Assign account access

Select the account or accounts this user should access.

Click Confirm and edit permissions.

On the next screen, configure the following:

Section	Option	Value
Accounts and liquidity → Account information	Balance	✅ Selected
Accounts and liquidity → Account information	Balance and statement	✅ Selected
Reports and files → Reports and file downloads	—	Allowed

This can be done for each account individually, or all at once. If skipped, the user will not see any accounts.

The above example corresponds to read only functionality. If you want to enable Waycore to draft transactions on the portal, you should enable payments, approvals, and limits correspondingly.

4. Finalize

Review the setup and click Confirm to complete.

Important notes

If no account access is assigned, the user will see no data.