Bank of Nova Scotia (Scotiabank)

How to create and configure an authorized user in ScotiaConnect® Digital Banking.

Overview

Bank of Nova Scotia (Scotiabank) allows you to grant access to your accounts by creating a new User in ScotiaConnect® Digital Banking.

Bank terminology

Concept	Bank of Nova Scotia (Scotiabank) term
Delegated user	User
Admin	Super User

Setup steps

1. Navigate to user management

Go to Administration, then User Information, and click Request New User.

2. Create user

Fill in the mandatory fields to create the user:

Field	Notes
Group	Select the group the user will belong to.
Mother’s Maiden Name or Secret Word	Required. Must be shared with the new user.
Security Token option	Select the token type that best meets your needs.
Delivery destination	Required if ordering a new physical token.

Click Continue, then Submit to finalize the request.

3. Assign permissions

Assign permissions for the user. Permissions can be expanded to customize account access. Select the appropriate Viewing Access and Payment Access for the user.

Click Save & close.

Important notes

The secret word is to be shared with the new user only. It will be used to confirm their identity when calling Scotiabank for support.

If the user is in ‘Pending’ status after submission, a second user with approval authority must approve them.

Use one user per account if separate connections are required.