First Citizens Bank

How to create and configure an authorized user in First Citizens Digital Banking.

Overview

First Citizens Bank allows you to grant access to your accounts by creating a Sub-User.

This is done through First Citizens Digital Banking, where you can:

• add a new user with their own login credentials
• choose which accounts they can access
• define what they are allowed to see and do, such as viewing balances or initiating payments

You will be setting up a user that can securely access account data and initiate transactions without sharing your primary login.

Bank terminology

Concept	First Citizens Bank term
Delegated user	Sub-User
Admin	Administrator

Setup steps

1. Navigate to user management

Sign in to First Citizens Digital Banking.

From the Business Services tab on the left, click Manage Users.

2. Create user

Click the Add User button on the right.

Enter the required details as prompted by the interface on the New User Details screen.

Our team will provide the exact details to use for this user. Please enter them exactly as provided to ensure the setup completes successfully.

Click Save New User Details.

3. Assign Sub-User Entitlements

Navigate through the Transactions, Features, and Accounts tabs to assign rights.

Transactions tab: Enable or disable transaction types. For viewing rights under Manage Online Activity, select All or Account. Set Initiate, Approve, and Cancel rights as appropriate.

Features tab: Enable or disable specific features (e.g., Allow one-time recipients).

Accounts tab: Select whether you would like the user to view, deposit, or withdraw from each account.

Click Save at the top when finished.

Important notes

If no account access is assigned, the user will see no data.

Administrators will need to supply the login credentials to the sub-user after completing all enrollment steps. This password will be temporary. The user will use this temporary password the first time they log in and will be prompted to change it.

Granting ‘Manage Users’ permissions in the Features tab should be done with discretion. This permission setting allows the sub-user access to delete the ‘primary’ user’s digital banking access without the user knowing.

Use one user per account if separate connections are required.