TowneBank

How to create and configure an authorized user in Business Online Banking.

Overview

TowneBank allows you to grant access to your accounts by creating a Sub-User.

This is done through Business Online Banking, where you can:

• add a new sub-user with their own login credentials
• choose which accounts they can access
• define what they are allowed to see and do by assigning specific service categories

You will be setting up a user that can securely access account data and initiate transactions without sharing your primary login.

Bank terminology

Concept	TowneBank term
Delegated user	Sub-User
Admin	Sub-User Administrator

Setup steps

1. Navigate to user management

Sign in to Business Online Banking.

From the top navigation bar, click Cash Management, then select Administration from the drop-down menu.

2. Create user

On the Sub-Users Administration page, click the I want to drop-down menu on the right side and select Add A New Sub-User.

Enter the user’s details:

Field	Notes
Access ID	Required
Name	Required
Mobile Phone	Required
SSN	Required
Email	Required
Alternate Phone #	Optional
Sub-User Administrator	Checkbox
Temporary Passcode	Required
Confirm Temporary Passcode	Required
IP Address	Optional

Our team will provide the exact details to use for this user. Please enter them exactly as provided to ensure the setup completes successfully.

3. Configure account access and permissions

Scroll down to the “Access to Accounts” section on the same page.

For each specific account, select the appropriate “Basic Services” level (e.g., “None”, “Payroll”) from the drop-down menu to assign permissions.

4. Finalize

Review the setup and click Submit to complete.

Important notes

If no account access is assigned, the user will see no data.

Use one user per account if separate connections are required.